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Refund Policy | Vaporesso Australia
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Refund Policy

This policy applies to all purchases made on vaporesso.com.au. As these are nicotine and vaping-related products, please choose carefully — we're unable to accept returns for change of mind.

Faulty or damaged items

If your coils or pods arrive faulty or damaged, contact us within 48 hours of delivery at shop.vaporesso@gmail.com with your order number and a photo or short video showing the fault. We'll arrange a replacement or refund once verified.

Incorrect items

If we've sent the wrong coil resistance or pod type, let us know within 48 hours of delivery and we'll cover the cost of sending the correct item and returning the incorrect one.

Change of mind

We do not offer refunds or exchanges for change of mind on opened or unopened nicotine-related products, in line with standard practice across the Australian vape retail industry.

How refunds are processed

Approved refunds are returned to your original payment method (PayID/bank transfer) within 5–10 business days of approval.

Contact

For any refund request, reach out via our Contact page with your order number ready.

Adults 21+ only. Nicotine is an addictive chemical. This product should only be used by existing adult nicotine users. Not affiliated with or endorsed by Vaporesso/Smoore International — an independent Australian retailer of genuine Vaporesso products.